ROBOTIC & AUTOMATIC LAWNMOWERS - Frequently asked questions

Questions about robotic lawnmowers or battery operated garden tools?
Autolawn are here to help.

What methods of payment do you accept?

We accept credit card, bank transfer or PayPal.
 

How long will it take to deliver my items? 

We aim to deliver products within 5 working days after the acceptance of your order and all items will be delivered between Monday to Friday, 8am to 6pm.

All orders placed after 4pm on Fridays will not be processed until the following Monday (except in the case of a Bank Holiday, in which case we will process the order on the following Tuesday).

In the unexpected circumstances there is a delay to your order, we will contact you immediately by phone and email.

For more information, please see Deliveries.
 

Can I collect my order?

Yes, however this will need to be pre-arranged by contacting our customer support team on 01628 781898 or sales@autolawn.co.uk


How will my order be delivered?

We use DPD, Parcelforce and Royal Mail to ensure the quickest and safest way of delivering your goods.

We will send all items using a tracked service, to give you total peace of mind. We will send you confirmation of your tracking number via your email address.

All orders must to be signed for by someone over the age of 18, please ensure someone will be available to sign for the delivery of your goods.

For more information, please see Deliveries.


Can I choose a specific date for delivery?

All items will be delivered between Monday to Friday, 8am to 6pm.

If you wish to arrange a particular time or date for delivery, please contact our customer support team on 01628 781898 or sales@autolawn.co.uk


How much does delivery cost?

All orders over £100 will be delivered FREE OF CHARGE by courier.

All orders under £100 are charged at £6.95 and will be sent using recorded delivery.

For more information, please see Deliveries.


Do your prices include VAT?

All our prices are inclusive of VAT.


Do you ship overseas? 

We currently only deliver within the UK.


How do I cancel my order or return my goods? 

If you need to return your purchase to us, please contact us by filling out this form.

Please do not return goods to us until you have received a returns number from us.

If you haven’t yet received your goods, please contact us on 01628 781898 or sales@autolawn.co.uk to cancel your order.

For more information, please see our Returns Policy.


How do I leave a review of your service?

You will receive an email from Feefo after your purchase is complete, which will give you the opportunity to leave your review of Autolawn. 


Will my robotic lawn mower work in the rain?

Your robotic lawn mower is designed to work through all weather conditions. However, it is not recommended to mow your lawn during torrential rain as this can affect the health of the lawn. Most of our robotic lawn mowers have rain sensors which will send the mower back to its base station in the event of a heavy rain shower. For more information, please see “How Does a Robotic Lawn Mower Work?”


Can I leave my robotic lawn mower out all year round?

Your mower has a charging station where it “lives” and will only leave its base to mow. All our robotic lawn mowers are designed to live outside. For more information, please see “How Does a Robotic Lawn Mower Work?”


Will a robotic lawn mower do a good job? Right to the edges?

Robotic lawn mowers can actually do a better job than you can with a manual mower! This is because robotic mowers mow in a random pattern, which has been agreed by experts to be best way to mow a lawn for the optimum health of the grass. And yes, they will mow right up to the edges of your lawn. For more information, please see “How Does a Robotic Lawn Mower Work?”


Will a robotic lawn mower mow around items in my garden (e.g. trampolines, play houses etc?)

Robotic lawn mowers work by reading a signal which is sent through a perimeter wire laid around your garden and around any garden features like borders and sheds. We would recommend that the perimeter wire is only laid around permanent features (such as flower borders, trees or sheds). All robotic lawn mowers have a sensor which will make the mower change direction if it bumps into things, and some mowers even have a GPS feature which will allow it to remember temporary obstacles (like trampolines). For more information, please see “How Does a Robotic Lawn Mower Work?”


Does my robotic lawn mower require servicing?

Robotic lawn mowers should be serviced every 12 months. For more information, please see Servicing and Parts.


Can I leave the mower unattended while mowing?

Robotic lawn mowers are designed so that you don’t have to lift a finger to keep an immaculately presented lawn, you do not have to be there while it does its work. Most of them are even quiet enough to mow throughout the night without disturbing yourself or your neighbours. For more information, please see “How Does a Robotic Lawn Mower Work?”


I have pets and/or small children, how safe is it?

Robotic lawn mowers have a collision feature, so that if the mower bumps into people, pets or unexpected items on the lawn it immediately moves away safely and without interrupting its job. If the robotic lawn mower is lifted off the ground for any reason, the blades and mower will cut out and stop immediately. You can rest assured that all family members will be safe around robotic lawn mowers. For more information, please see “How Does a Robotic Lawn Mower Work?”

If you have any further questions, please don’t hesitate to get in touch on 01628 781898 or sales@autolawn.co.uk